Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. PLS has an annual budget of $7.5 million from a multitude of funding sources. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services’ provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Hendersonville, Highlands-Cashiers, Rutherfordton, Brevard, Burnsville, and Marshall. With a dedicated staff of 85, including thirty-six attorneys plus program staff, and an active group of 300 volunteer attorneys, the program provides free services to more than 18,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law.

The Ombudsman Program Attorney will:
• Represent and advise clients in judicial and administrative hearings in healthcare cases, primarily with Medicaid, handling a geographically and substantively diverse caseload.
• Conduct trauma-informed and client-centered interviews with a holistic approach to poverty law remedies;
• Advise and represent clients in legal proceedings as appropriate. This may include representation at informal and formal hearings, negotiations, and other types of direct case representation applicable to Medicaid and the managed care system;
• Maintain meticulous and contemporaneous records, and document all work in Legal Server case management software;
• Develop and maintain relationships with communities and other non-profit agencies, government officials, government employees, community leaders and others;
• Adhere to program priorities and case handling policies, procedures and standards of practice, as well as the highest professional and ethical standards;
• Keep abreast of developments in the law and disseminate information to staff, volunteer attorneys and the public;
• Assist low-income families by telephone, online and in-person (under COVID-19 restrictions and safety measures) to access and use health care coverage under Medicaid and in resolving disputes with Medicaid health insurance plans;
• Assist with outreach to educate families of available coverage choices and their rights under Medicaid;
• Provide referrals to appropriate agencies for applicants and enrollees with grievances, complaints, questions, or need for other social services;
• Document and enter data into a case management system to assist with identifying trends and systemic issues;
• Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities; and
• Work with English and Spanish language media (including print, radio and television) to share information on Ombudsman services and the availability of assistance.

For more information about this position and how to apply, click here.  The salary range for this position is $49,616-$94,116, based on experience.

The deadline to apply is March 1, 2021

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