OneWhoServes, Inc. provides a full spectrum of IT services to support the technology needs of hundreds of organizations, ranging in size from small ventures to large multi-location facilities with hundreds of employees. We specialize in nonprofits, providing service to dozens consistent with their budgets, board processes, and staff needs, all with discounted rates. Services include:
Workstation and laptop selection, setup, maintenance and repair
Secure remote access configuration
Reliable email service hosted on Exchange or 3rd-party servers
Reliable and secure backups to protect your mission-critical data
Business continuity solutions so you can go back to work quickly after a disaster
HIPAA risk assessment and technology management
Data and network security
Virus, malware, and spam protection, removal and repair
Managed Service plans for proactive system management and monitoring
Cloud computing advice, transition assistance, and support
Strategic technology planning and budgeting
User training and support
Management advice and counsel
We are the complete out-sourced IT service for most of our clients, and we also provide backup services to in-house IT departments for big projects and hard problems. Our commitment to delivering the absolute best and most expeditious technology service to our clients is second to none.
OWS has been in business since 2000 in WNC, and we have a long track record of satisfied clients. The cornerstone upon which we operate is building strong partner relationships – we listen to your needs, we get to know your staff and your business, and we learn how you think and work in your organization. We believe that our System Engineers, with Microsoft, Cisco, and other certifications, are the strongest Information Technology team in WNC. We answer the phones and schedule and log all service requests promptly. You will be assigned a Lead Engineer who will get to know you and your systems and will be your primary support person. If your Lead Engineer is not available when needed, another of our Systems Engineers will take care of your needs under the guidance of your Lead Engineer.
We offer the most comprehensive and cost-effective data backup and disaster recovery solution on the market. This solution protects your data from catastrophic failures or disasters and can act as a “stand-in” server to minimize work downtime while your operating capability is restored.
The staff at OneWhoServes, Inc. has collective experience working with and for nonprofit agencies – as consultants, volunteers, staff members, and board members. Our efforts to support the nonprofit community include the development of our own donor and volunteer management software, local presentations at the Philanthropy Institute and Western North Carolina’s Nonprofit Association, a “Technology In Your Language” course offered through the Duke Nonprofit Management Program, and our free technology workshops. Whether you have one or one hundred computers in one or many locations, we can take care of your technology needs.