OnTrack is seeking candidates with the cultural competency and experience needed to effectively welcome all clients, particularly communities of color, to our services.

The Client Service Representative must have excellent customer service skills and present our services with professionalism and kindness. The client’s overall experience is shaped during their first encounter with the agency. These first impressions occur online, by email, by phone, or in person.
The CSR ensures quality service by listening to clients, adhering to agency procedures, assisting with data collection and reporting, and fostering continuous process improvements. Candidate must possess ability to solve problems, as well as manage interruptions and uneven workflow. Teamwork is integral to the success of the Client Service team; candidate must be able to communicate within a team environment in a personable and friendly manner, exhibit flexibility, and desire to create outcomes best for the agency, coworkers, and clients. The employee supports clients to feel comfortable and must be organized and efficient in time/work management.

Full-time (40 hours per week) Client Service Representative (CSR). You will work with another CSR to co-manage the workload.

For more information about this position and how to apply, click here.  The starting pay rate is $32,864/year ($15.80/hour). Additionally, OnTrack provides significant employee benefits: After 90 days, you will be eligible for employer-paid medical, life, and disability insurance ($7,013/year estimated value based on the average of current employee premiums). After one year, OnTrack WNC will contribute to a 401(k) retirement plan ($1710/year, currently 5% of annual salary). The entire estimated compensation package after insurance and 401(k) benefits kick in is $41,520/year ($19.96/hour).

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